Frequently Asked Questions
Everything you need to know before booking your clean.
At Kings & Queens Window Cleaning Sunderland, we’re all about keeping things clear — from your windows to our service. Below, you’ll find answers to the most common questions our customers ask about window cleaning, gutter cleaning, and everything in between.
If you don’t see your question here, just get in touch — we’re always happy to help.
General Questions
We cover the whole of Sunderland, as well as Roker, Fulwell, Seaburn, Whitburn, Cleadon, Boldon, South Shields and Tyne & Wear.
If you’re just outside these areas, contact us — we’re expanding all the time.
Yes. We’re fully insured with public liability cover up to £1 million, giving complete peace of mind to both homeowners and businesses.
Booking your window clean is quick and easy.
Just get in touch with us and we’ll provide you with a quote and our next available slots.
We’ll confirm everything with you right away and keep you updated with reminders before each visit.
We accept cash, bank transfer, or recurring payments for regular customers.
We’ll always confirm your preferred method before your first clean.
No — as long as we can access your windows or gutters safely, we can carry out the work while you’re away. You will receive an emailed invoice immediately after the job has been completed.
Yes! Kings & Queens is a Sunderland-based, family-run business based in Sunderland, Tyne and Wear.
We take pride in offering a friendly, professional, and reliable local service.
Window Cleaning FAQs
No. We use pure-water-fed pole systems that allow us to clean safely from the ground — even on upper floors.
It’s purified, de-ionised water that removes dirt and grime without detergent. The water dries naturally for a spotless, streak-free finish and helps glass stay cleaner for longer.
Always. Every clean includes glass, frames, and sills at no extra cost — it’s part of our standard service.
Most of our residential customers prefer a 4 week cycle, while businesses often choose fortnightly cleans.
We’ll tailor the schedule to suit your needs.
We are currently not taking on internal window cleaning enquirys at the moment.
Absolutely. We can clean conservatory glass, panels, and roofs, removing moss and dirt safely without damaging seals or paintwork.
We continue cleaning in light rain — pure water cleaning isn’t affected. If there’s severe weather, we’ll reschedule to the next available slot.
Commercial Window Cleaning FAQs
Yes. All commercial clients receive RAMS documentation on request, along with proof of insurance.
Definitely. We regularly clean early mornings to get your property cleaned before the day starts for your business.
Yes — we clean offices, schools, showrooms, apartment blocks, and more. Our high- reach systems mean no ladders or scaffolding are required.
We do. You can choose weekly, fortnightly, monthly, or quarterly cleaning schedules with discounted rates for ongoing contracts.
Yes — our team is uniformed and professional giving businesses confidence and trust.
Gutter Cleaning FAQs
We use a powerful vacuum system with extendable poles to suck out debris, leaves, and moss — all from the ground, safely and effectively.
No. Our system reaches up to 30 feet high, so we can clean gutters on houses, flats, and commercial buildings safely from below.
Yes! We can use camera inspections to show before-and-after images of your gutters so you can see exactly what’s been cleared. Just ask us before hand.
Most properties benefit from a clean once or twice a year, ideally in spring and autumn to prevent blockages before heavy rainfall.
Yes. We offer fascia, soffit, and cladding cleaning to restore your roofline to its best.
Not at all. All waste is collected in the vacuum system and taken away, leaving your property clean and tidy.
Yes — we provide commercial gutter cleaning across Sunderland, Newcastle, and Durham for offices, shops, schools, and industrial units.
